Published on 22.02.2017, in Support

iCabbi is a world leader in cloud-based dispatch technology, helping over 50,000 vehicles move their customers more efficiently across Ireland, the UK, US and Canada. As a rapidly expanding B2B tech company that doubled our staff numbers in 2016, we are passionate about what we do. Our customers’ ideas drive our ambition and the team are constantly innovating, solving problems and working together to achieve the goal of becoming the best in the business at helping our customers thrive.

With increasing demand for our product and new opportunities presenting themselves in new verticals and in the wider area of smart mobility, we are now looking to strengthen our marketing capability with the addition of an analytical, hands-on, creative communicator who will be as passionate as we are about selling our story.

THE ROLE

  • Communicating efficiently and effectively with our customers by answering and resolving inbound enquiries
  • Owning customer communications from initial contact through to resolution
  • Ensuring our customer issues are resolved both promptly and accurately
  • Take responsibility for the customer experience in the support team – we want our customers to have a great experience
  • Initiate outbound contacts with the customers to respond to any inquiries
  • Strong organizational, time management and problem solving skills are a must
  • High level of initiative required to work in support and with product and development
  • Must have a positive nature, can-do attitude and be a team player

THE PERSON

  • A genuine interest and love of technology and customer support
  • Great problem solving abilities, previous experience of working in a tech troubleshooting environment preferred
  • Fluent English with excellent communication and typing skills
  • The ability to deal with complex topics and relay back to the customer in easy to understand and concise language

Please submit a CV to careers@icabbi.com outlining your experience and achievements, as well as a short cover note on why you’re the right person for this role.

Apply Now

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