Voice+ Image

Voice + Customer Success Stories: How fleets are benefiting from advanced IVR

We’re all buzzing about Voice+ in iCabbi right now! Why? Well, mostly because our customers are. Voice+ advanced IVR for taxi bookings allows voice input for pick-up locations…in other words, passengers can now speak the address of the  place they want to be collected from. Before, they would be given touch key options for their previous 3 pick-ups locations. If … Continue Reading »

The pros & cons of using voice input IVR automation to capture booking destinations

iCabbi customers are enjoying huge leaps in automation right now – and it’s all down to the newly released Voice+ Product. It’s an upgrade to the Voice IVR & Phone Solution that allows you to automate calls for new pick up locations using intelligent voice recognition input, not only that but giving you much more … Continue Reading »

CEO Gavan Walsh at PHTM

Why does the Taxi Alliance make sense? Q+A with iCabbi CEO Gavan Walsh

iCabbi’s innovative initiative to unite the UK & Irish taxi industry under the formation of the Taxi Alliance will come into effect on March 31. The Taxi Alliance will be a joint venture between iCabbi and independent private hire and taxi companies, which gives taxi fleets security about the future of the software they’ve built … Continue Reading »

Uber Impact

We’ve all had a chance to digest the shocking findings in the Competition and Markets Authority (CMA) report into Uber’s acquisition of Autocab that they can and may access Autocab’s customer data, and that companies may not get notice if/when they choose to do so. Given a taxi companies most valuable asset is their customer … Continue Reading »

Uber/Autocab and Amazon

In early October 2020 the UK’s Competition and Market Authority (CMA) invited iCabbi to formally engage in a preliminary investigation into Uber’s proposed acquisition of our competitor Autocab. This process has involved a considerable amount of time and resources on our part, including a formal, recorded web based meeting, the completion of questionnaires supplied by … Continue Reading »

The Importance of Accessibility in Taxi Technology | iCabbi

‘Accessibility’ is often seen as an overhead or an inconvenience, that the technical work required is too complex and offers little in the way of tangible ROI. This kind of thinking views Accessibility merely as a tick box product feature, when in fact Accessibility ought to be approached as a development mindset. Good customer service … Continue Reading »

GDPR for Taxi Fleets: 5 Tips for Business Change in 2021 & Beyond | iCabbi

GDPR for Taxi Fleets: 5 Tips for Business Change in 2021 & Beyond

GDPR for taxi fleets was a hot topic in our industry back in 2018. Indeed, every business sector going was churning out advice on how to prepare for GDPR compliance ahead of the EU directive coming into effect. It took centre stage as the buzzword of the time. GDPR, Brexit, Covid…something else always comes along!  … Continue Reading »

Safe Taxi & Private Hire Charter Official Launch

Industry calls on Government to approve UK Safe Taxi & Private Hire Charter that sets hygiene standards for taxi passengers and drivers Taxi operators including, private hire, chauffeur and executive signing up must adhere to strict hygiene and safety guidelines – making their door-to-door services one of the safest ways to travel post-lockdown A nationwide … Continue Reading »

COVID-19 Taxi and Mobility News Stories Roundup | iCabbi

Good deeds, despair, deliveries and new directions for the taxi industry: COVID-19 taxi news stories

Every inch of digital and print news space is crammed with stories relating to the coronavirus pandemic, covering everything from the good, the bad and the downright ugly. The same broad spectrum applies to COVID-19 taxi and mobility news articles about the taxi and mobility industry. In this review, we’ll take a whistle-stop tour of … Continue Reading »

500,000,000 Taxi Rides Smashed

Over 1/2 a Billion Bookings Powered by the iCabbi Taxi Dispatch System Boom! We’ve hit a major milestone at iCabbi – 500,000,000 bookings powered by our cloud-based taxi dispatch system. That’s half a Billion, how cool is that?  Sure we even made the headlines! And of course we didn’t stay on the nose of 500,000,000 for … Continue Reading »