The pros & cons of using voice input IVR automation to capture booking destinations

iCabbi customers are enjoying huge leaps in automation right now – and it’s all down to the newly released Voice+ Product. It’s an upgrade to the Voice IVR & Phone Solution that allows you to automate calls for new pick up locations using intelligent voice recognition input, not only that but giving you much more … Continue Reading »

CEO Gavan Walsh at PHTM

Why does the Taxi Alliance make sense? Q+A with iCabbi CEO Gavan Walsh

iCabbi’s innovative initiative to unite the UK & Irish taxi industry under the formation of the Taxi Alliance will come into effect on March 31. The Taxi Alliance will be a joint venture between iCabbi and independent private hire and taxi companies, which gives taxi fleets security about the future of the software they’ve built … Continue Reading »

Uber Impact

We’ve all had a chance to digest the shocking findings in the Competition and Markets Authority (CMA) report into Uber’s acquisition of Autocab that they can and may access Autocab’s customer data, and that companies may not get notice if/when they choose to do so. Given a taxi companies most valuable asset is their customer … Continue Reading »

Uber/Autocab and Amazon

In early October 2020 the UK’s Competition and Market Authority (CMA) invited iCabbi to formally engage in a preliminary investigation into Uber’s proposed acquisition of our competitor Autocab. This process has involved a considerable amount of time and resources on our part, including a formal, recorded web based meeting, the completion of questionnaires supplied by … Continue Reading »

Safe Taxi & Private Hire Charter Official Launch

Industry calls on Government to approve UK Safe Taxi & Private Hire Charter that sets hygiene standards for taxi passengers and drivers Taxi operators including, private hire, chauffeur and executive signing up must adhere to strict hygiene and safety guidelines – making their door-to-door services one of the safest ways to travel post-lockdown A nationwide … Continue Reading »

Announcement: iCabbi’s North American team & Mobile Knowledge consolidate to become ‘iCabbi North America’

iCabbi is delighted to announce that, on Friday, May 22nd, our established iCabbi North American Sales & Operations team consolidated with the Mobile Knowledge team to become iCabbi North America. The all-new iCabbi North America team will be operating as a local, self-sustaining base in Ottawa that carries the key objectives of operational excellence through … Continue Reading »