Reduce and Streamline your call-centre operations

The taxi phone number is not going to go away anytime soon. Voice offers the complete PBX and Automated IVR booking solution to help optimise and automate your call centre operations. iCabbi Voice+ takes your automation to the next level with advanced IVR that allows you to not only enable automation for historical bookings but also to take bookings from new passenger pick-up locations with voice input.

The taxi phone number is not going to go away anytime soon

iCabbi Voice offers the complete PBX and Automated IVR booking solution to help optimise and automate your call centre operations. iCabbi Voice+ takes your automation to the next level with advanced IVR that allows you to not only enable automation for historical bookings but also to take bookings from new passenger pick-up locations with voice input.

Listen to Voice and Voice+ in action

Packed With Features

Driver to Customer or Customer to Driver Phone Connection

Driver to Customer or Customer to Driver Phone Connection

No Show Approval

Activates a notification to check if a passenger still wants a booking. If yes, it connects them to their driver

Fixed Location Automated Bookings

Set up fixed landlines or free-phones at popular locations such as hotels or supermarketsThe IVR automates the taxi pickup, requiring only the passenger’s name.

Missed Call Text Notification

Lets drivers and passengers connect by phone without sharing their phone numbers

Late Booking Call-Outs

Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it

Live Wallboards

Displays a live overview of calls and operators

Overbooking Protection

Voice+ checks dispatch to confirm you have capacity for the booking. If not, Voice+ automatically schedules it for when you do

Queue Callback

Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it

Reporting

Comprehensive reporting suite with over 20 reports allowing you to see exactly how customers are using the system

Missed Call Text Notification

Send customers that have hung up a text to let them know you have an app or offer incentives if they were to call back

Late Booking Call-Outs

Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it

Live Wallboards

Displays a live overview of calls and operators

SMS Pay Link

Send customers a text to let them know you have an app or offer incentives if they were to call back

ETA Updates

Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it

Call Flows by Customer Rating

Displays a live overview of calls and operators

White List

Check if a caller is in an approved list of callers, dynamically route the caller based on the outcome

Multilingual Availability

Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it

Want To Know More?

Request your demo of the iCabbi platform and transform your fleet.

Explore the rest of the iCabbi Platform

Give your customers a great passenger experience by offering them multiple ways to book their taxi. Passengers will love how quick and easy it is to order, track and pay for their cab with your company.

Intelligently match your supply and demand with the world’s most reliable and powerful dispatch system.

Attract and Retain drivers with iCabbi’s stylish, feature-rich iOS and android App.

Manage your digital payments processing with our industry-first payments solution.

Streamline your back-end operational processes for effective fleet management.

Integrate with value-add third party partners using iCabbi’s open API.

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Find out about our innovative joint venture with Irish & UK customers.

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