iCabbi Dispatch uses a configurable rule-based engine to allocate jobs based on proximity, real-time ETA, driver availability, vehicle type, zone rules, and shift constraints. You can configure dispatch to prioritise speed, fairness, earnings equity, or zone coverage and switch between rules at any time, including via scheduled profiles for predictable peak periods.

iCabbi includes built-in Overbooking Protection that monitors your driver availability in real time. If capacity falls below a configurable threshold, the system can automatically hold new bookings, redirect them to partner fleets via the Dispatch Networking feature, or alert your dispatch team. The Networking tool lets you share overflow work with trusted local operators who you select to partner with, turning a potential service failure into a covered booking.

Yes. Using the Sites feature, you can run separate fleets within a single iCabbi account — for example, a standard taxi service, an executive offering, and a wheelchair-accessible fleet — each with its own dispatch rules, branding, and driver pool. Work can be shared across sites during busy periods while maintaining service separation day-to-day. Bureauing is the next level up. It allows for multifleet management by connecting each fleets’ iCabbi instance together. These makes growth by acquisition or merger quick and easy to manage.

iCabbi’s Data Suite provides over 290 reporting parameters covering trip volumes, driver performance, booking channel breakdown, revenue by zone, cancellation rates, average response times, and more. Reports are fully customisable and can be scheduled for automated delivery — giving fleet managers the operational insight they need without manual data extraction.

iCabbi Dispatch offers over 1,000 real-time configuration options — more than any other taxi dispatch platform on the market. This covers everything from dispatch priority rules and surge pricing to driver incentives, zone profiles, and booking channel behaviour. Changes take effect immediately without requiring system restarts or developer involvement.

Standard dispatch simply assigns the nearest available driver by distance. This will not always be the fastest driver to pick-up, however. Dispatch by ETA goes further — it uses real-time, traffic-aware data from Google Fleet Engine to calculate the actual fastest driver to the pickup point, accounting for road conditions, traffic, and current driver direction of travel. The result is consistently faster pickups and fewer late arrivals.

The iCabbi platform is available in English, French, Finnish, Swedish, and additional languages upon request. Localisation extends to the Driver App and passenger-facing products, making iCabbi suitable for multilingual markets and international fleet operators.

Yes. iCabbi Dispatch natively supports multi-stop bookings, recurring bookings, advance bookings up to 7 days ahead, and account-based bookings with custom billing rules. The engine handles all of these alongside on-demand jobs within the same dispatch queue, prioritising and allocating each appropriately.

iCabbi Dispatch is cloud-based and requires internet connectivity to assign new jobs. However, the Driver App includes offline capability — drivers can complete in-progress trips and navigate without connectivity, with all data syncing automatically when the connection is restored. For dispatch offices, iCabbi recommends a 4G failover connection to ensure continuous operations.

Zone profiling lets you divide your operating area into distinct geographic zones, each with its own dispatch rules, pricing and reporting. You can schedule different zone profiles by time of day — for example, activating a stadium zone profile during an event — or trigger them manually. This gives operators granular control over driver distribution and fare management without manual intervention.