NOW AVAILABLE: Transform your NEMT offering with iCabbi Move Find out More.

Give your customers a great passenger experience by offering them multiple ways to book their taxi. Passengers will love how quick and easy it is to order, track, and pay for their cab with your company.

Intelligently match your supply and demand with the world’s most reliable and powerful dispatch system.

Attract and Retain drivers with iCabbi’s stylish, feature-rich iOS and android App.

Manage your digital payments processing with our industry-first payments solution.

Streamline your back-end operational processes for effective fleet management.

Integrate with value-add third party partners using iCabbi’s open API.

Learning

Blog

Check out the latest stories from the taxi and mobility industry.

Ebooks & Guides

Download product manuals and business support guides to help you manage your fleet.

Events & Webinars

Join us at our next online or in-person get together to keep up to date with all things iCabbi.

iCabbi TV

Watch interviews, event highlights and product demos.

Support

Support Centre

Get direct access to iCabbi’s 24/7 technical support hub.

System Status

View live system reports for the iCabbi platform.

Product Updates

Check out our latest releases on the iCabbi platform.

Why iCabbi?

Find out why iCabbi has a 98% customer retention rate.

Customer Transformation

Meet taxi fleets from around the world and learn about their success with iCabbi.

About Us

Learn about iCabbi, past, present and future.

Team

Meet the team driving the future of iCabbi and the taxi industry.

Structure

Find out about iCabbi’s parent Mobilize, and meet the companies that make up the iCabbi ecosystem.

Taxi Alliance

Find out about our innovative joint venture with Irish & UK customers.

Mobilize Taxi Solutions

Discover our new all inclusive electric vehicle rental bundle.

Partners

Browse iCabbi’s trusted partners, hand-selected to deliver additional value to your fleet.

Work with Us

Got SPARK? Check out our open roles and come work with us.

The smartest way to scale your NEMT business

Grow your NEMT business with the most intelligent and responsive route optimisation solution available today. Our virtual fleet simulation uses machine-learning and powerful computing algorithms to predict thousands of grouped and linked trip possibilities in seconds. You’re guaranteed to do more trips with fewer drivers, while confidently meeting the SLAs of your assisted patient transportation contract. With Move AI delivering unrivalled operational efficiency, you can focus on winning more NEMT work and growing your revenue.

REDUCE

  • Manual input and costs
  • Driver Deadhead miles
  • No Shows & Cancellations 
  • Need to Reject trips

INCREASE

  • Revenue and Profit
  • Volume of trips
  • Driver utilisation 
  • Revenue Per Trip

IMPROVE

  • On-time performance
  • Ability to handle on-demand trips 
  • Patient experience
  • Adherence to broker SLAs
  • Trust & Reliability 
  • Ability to win more contracts
  • Real time adjustments to trip & routes

The smartest way to scale your NEMT business

Grow your NEMT business with the most intelligent and responsive route optimisation solution available today. Our virtual fleet simulation uses machine-learning and powerful computing algorithms to predict thousands of grouped and linked trip possibilities in seconds. You’re guaranteed to do more trips with fewer drivers, while confidently meeting the SLAs of your assisted patient transportation contract. With Move AI delivering unrivalled operational efficiency, you can focus on winning more NEMT work and growing your revenue.

REDUCE

  • Manual input and costs
  • Driver Deadhead miles
  • No Shows & Cancellations 
  • Need to Reject trips

INCREASE

  • Revenue and Profit
  • Volume of trips
  • Driver utilisation 
  • Revenue Per Trip

IMPROVE

  • On-time performance
  • Ability to handle on-demand trips 
  • Patient experience
  • Adherence to broker SLAs
  • Trust & Reliability 
  • Ability to win more contracts
  • Real time adjustments to trip & routes

The Secret to NEMT Success

What’s the secret to a successful NEMT operation? Well. There’s two: having a good plan, and then having a plan for when that plan is disrupted, because let’s face it, there are many things that can change during the day. Move AI covers both of these strategies, offering the most sophisticated pre-planning route optimisation solution available, and real-time re-optimization capabilities that intelligently adapt to live data feeds without the need for human interaction.

Get ready to scale your NEMT business
with the world’s first AI solution for patient transport.

NEMT Solution Feature Highlights

Advanced route
optimisation for scheduled trips

Every patient has different transport needs, from the type of vehicle, to the time it takes to onboard them to the assistance they may or may not need to access the medical centre. Likewise, different health plans will set different guidelines for acceptable patient pick-up and drop-off windows, how long they can be in the vehicle, how many other passengers they can share a vehicle with, and so on. Move AI gives you the ability to group passengers based on complex needs and requirements with highly configurable and sophisticated parameter settings (100+). With these rules in place you can import via the API and run the AI fleet simulator to test and select the most efficient grouped and linked routes possible.

Real-time optimization

Traffic grid-lock, road blocks, medical emergencies, vehicle breakdown, driver shift cancellations and countless more variables can impact your ability to pick-up and drop-off patients in time for their medical appointments. The consequences can be far-reaching. For the patient, there can be health risks if they miss critical life-sustaining treatments such as chemotherapy or dialisis. For you and your NEMT operation, there’s the business risk of breaching Broker and health plan SLAs. Move AI works to mitigate real-time disruption by routinely checking and adapting to live data feeds such as traffic reports, driver delays, passenger no shows or cancellations. It can ungroup and edit shared rides live, reassign trips to drivers and dynamically change routes to ensure that the NEMT roster is fulfilled successfully.

Driver Scheduling

Set parameters relating to driver shifts, locations and desired utilisation outcomes. This can now be applied to your optimised routes to determine your driver allocation and to generate their manifest. In addition, this tool allows you to review scheduled trips versus available cars to proactively manage your supply and demand.

An Unrivalled Patient and Driver Experience

World-class Passenger App

Give patients and carers a simple, easy-to-use mobile app to help them manage their booking.

Custom NEMT IVR solution

Automate call-interactions with NEMT passengers with iCabbi’s industry leading phone and IVR solution. Set up custom flows to automate service enquiries such as time estimates to trigger actions such as cancellations or time changes. Flows can be designed to support patients with specific needs such as vision or mobility impairments, including voice commands and intelligent voice recognition input.

Multi-modal Driver App

iCabbi’s driver app gives your drivers a stylish, intuitive and smart tool to manage all aspects of accepting, mapping and managing NEMT trips. Better still, it can also be used for other types of work such as taxi bookings or deliveries.

 

 

API

Complete your end to end NEMT solution by using the sophisticated iCabbi API to integrate with value-add third-parties.

 

 

 

 

Protecting patient data is the responsibility of all parties involved in delivering non-emergency medical transportation. We take this very seriously, and we know you do too. Move AI is fully-encrypted.

Explore the rest of the iCabbi Platform

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