The Passenger App supports credit and debit card payments, Apple Pay, Google Pay, and cash (where the fleet enables cash booking). Account users can switch between personal card payment and business account billing within the same app session. Secure payment processing means no card details are stored on the device.

iCabbi data shows that app users take 2.2 times as many trips per year as passengers who book by phone. For fleets, this means converting phone customers to app users directly increases booking frequency and driver earnings — without increasing marketing spend. Fleets running active app promotion campaigns typically see measurable shifts in booking channel mix within 90 days.

Yes. The iCabbi Exchange App Roaming feature means passengers can use the iCabbi-powered app across 200+ locations in the UK and Europe, even if their home fleet doesn’t operate there. This is a significant advantage over proprietary single-fleet apps, as it increases the app’s utility for frequent travellers. It keeps passengers using your app when they are out of your local area, making it less likely they will download and use a ridehail app and continue doing this when they return home.

Yes. The iCabbi Passenger App supports unified login for personal and business accounts. Passengers can switch between their personal payment method and a corporate account within the same app — including department cost allocation and automated expense reporting for business trips. This makes iCabbi suitable for corporate travel programmes alongside consumer bookings.

The app includes automated driver tracking and push notification alerts that keep passengers informed as their taxi approaches. Passengers can see their driver’s live location and ETA, reducing confusion and last-minute cancellations. Fleets can also configure no-show and cancellation fees within the app, ensuring drivers are compensated when a passenger fails to appear. This reduces the likelihood of a passenger booking with multiple apps simultaneously and cancelling the booking at the last minute if they are reached by another driver first. Passenger to driver chat is also available. 

Yes. The app includes accessibility options including Voice Commands, Text to Speech, adjustable font size, high colour contrast mode, and dark mode. Passengers with visual or motor impairments can configure the app to suit their needs. Vehicle selection also includes accessible and wheelchair-friendly vehicle categories where available in your fleet. The Passenger App is Web Content Accessibility Guidelines (WCAG) compliant and is in line with European guidelines.

Yes. The iCabbi Passenger App is fully white-labelled — your fleet’s name, logo, and brand colours are applied throughout the app. Passengers download an app that represents your business, not iCabbi. This maintains your local brand identity and prevents customer dilution to generic booking platforms. Your app will be downloaded by your customers directly from your fleet’s app store and not iCabbi’s.

The iCabbi Passenger App is white-labelled under your local taxi fleet’s brand — passengers build loyalty with their local operator rather than a global platform. Features are on par with ridehail apps: real-time driver tracking, fare estimates, in-app payment including native wallet integrations (Google Pay and Apple Pay), tipping, and push notifications. The key difference is that every booking stays within your fleet, protecting your revenue and customer relationships rather than feeding them to a competitor.