Give your customers a world-class Passenger Experience
Did you know that App users take 2.2 times as many trips over a year than customers who phone in? Getting your customers onto your passenger app makes them sticky, helping to generate more trips and more money for your drivers. A great digital experience, matched with your superior service delivers on that all important customer loyalty.
Give your customers a world-class Passenger Experience
Did you know that App users take 2.2 times as many trips over a year than customers who phone in? Getting your customers onto your passenger app makes them sticky, helping to generate more trips and more money for your drivers. A great digital experience, matched with your superior service delivers on that all important customer loyalty.
Passenger Experience Features
Easy Sign-in
Register and sign-in in seconds
Personal/Business Account
Easily switch between personal and business accounts
Accessibility
Choose to use Voice Commands, Text to Speech, and Vision Display features including Font Size, Colour Contrast and Dark Mode settings to support individual needs
Default Tips
Decide on a standard % tip to apply to their transactions. This can also be changed anytime during a trip
Multiple Vehicle Options
Choose from vehicle type, size and accessibility options
Recent & Favourite
Select prefilled journies based on passenger history
Book/Pre-Book
Book now, or pre-book a taxi up to 7 days in advance
Collect + Deliver
Choose from vehicle type, size and accessibility options
Fare Estimates
See an approximate cost for their booking
Accurate ETAs
Get live ETAs to manage expectations
Track My Driver
See driver and vehicle details and track the taxi for pick-up and drop-off on a map
Share Trip
Once onboard, passengers can send a live tracking link of their trip to friends and family
Secure Card & Native Payments
Make hassle-free and secure digital payments (credit card, Apple pay or Google pay), or pay with cash
Rate & Review Drivers
Give feedback about their experience
Digital Receipts
Receive a receipt by email after each trip; or, automate expense reporting to a business account
Push Notifications
Receive communications from the taxi base - everything from thank yous to announcements
Promotions
Take advantage of promo codes for trip discounts and special offers
Trip History
See a record of all their booked and completed trips over a given period
Fleet Experience Features
No-Show & Cancellation Fees
Reduce disruption and keep your drivers happy by ensuring every trip earns them money
Push Notifications
Send service announcements to your passengers
Promo Codes
Reward passenger loyalty, refund customers or run seasonal promotions with discount codes
White-Labeled App
Customise a world-class app with your local brand
Surge Pricing
Manage your supply and demand by increasing fares during busy periods
Want To Know More?
Request your demo of the iCabbi platform and transform your fleet.