AI Route Optimization for Your NEMT Business

AI Route Optimization for your NEMT Business

The most advanced and adaptable NEMT platform—designed to reduce costs, improve performance, and fully automate how you scale your operation.

Whether you’re a transportation provider, broker, or managed care organization, Move AI was built to enhance and sustain your operations with the tools you need.

REDUCE

Manual input and costs
Driver Deadhead miles
No Shows & Cancellations
Need to Reject trips
Vehicle and fuel costs

INCREASE

Revenue and Profit
Volume of trips
Driver utilization
Revenue Per Trip
Multi-region, multi-broker operations

IMPROVE

Patient experience and compliance
Ability to handle on-demand trips
Ability to win more contracts
OTP, meeting SLAs, maintaining strong HEDIS scores and CAHPS ratings
Trip accuracy and real time responsiveness

More Trips.

Fewer Drivers.

Book a Demo

The Secret to NEMT Success

Built-In intelligence that drives better NEMT operations

Preparation and adaptability are no longer manual efforts. Move AI uses automation and real-time optimization—setting trips up for success before they begin and adjusting plans as conditions change throughout the day. By handling the operational heavy lifting behind the scenes, the platform puts your business in a position to scale.

Watch Move AI Demo

Move AI is the only NEMT platform powered by Google Fleet Engine. Unlike other platforms that rely on custom built routing algorithms, Move AI uses Google’s trusted technology to generate accurate ETAs, adapt routes in real time, and keep drivers on track while en route—with Google Maps built directly into the driver view for easier onboarding and greater familiarity.

Business Tools For Any Operation

Trip Parameters

Every patient has different needs. Every Health Plan has specific rules.

Utilize 100+ trip and routing parameters to shape how your service operates—including time windows, vehicle requirements, shared ride rules, appointment types, grouping single or multi loading rides, and more.

These can be set by way of:

Accounts
Sites
Attributes

Driver Assignment Rules

Set parameters relating to driver shift limits, distance, priorities, earnings and desired utilization outcomes.

Driver Scheduling

Manage driver availability by inputting and allocating shift slots and blocking time-off.

Advanced Trip Logic (Wait and Return)

Add smartrip features like wait and return, designating locations with wait times so drivers stay on-site—ideal for short appointments or pharmacy pickups.

Connect both legs of a trip into a single journey with the same driver and passenger(s).

Automation Engine

No more manual planning. Move AI will save you time and money by generating your optimized routes in seconds. You set the rules and workflows—Move AI does the heavy lifting.

Automatically dispatch trips and journeys.

Enable automated alerts and notifications to help drivers work smarter, support passenger customer service and help to reduce no shows and cancellations.

Driver App with Manifest

Automatically dispatch manifests to drivers through the Driver App.

Drivers can view individual, linked, or shared trips in a manifest, driver earnings dashboard, multi-modal functionality support–allowing drivers to switch between different trip types—such as taxi, deliveries, or NEMT rides, and more.

Virtual Fleet Engine

What is the absolute optimum routing plan for your NEMT contract? Use the virtual fleet simulator to test thousands of mobility scenarios in a matter of seconds. No human brain can compete with that!

Real-time Optimization

Features that intelligently adapt to live data feeds without the need for human input.

Mitigate real time disruptions like:

No-Shows & Cancellations
Trip Delays
In and Out Wait times
Edits to Bookings
On Demand Bookings
Traffic Updates – congestion, closures, weather

Passenger Passenger Tools

Features that increase rider satisfaction, support service quality, and improve contractual performance.

Track My Driver

Choose to send a live map tracking link to passengers, caregivers, or care managers via SMS or email—triggered by a broker, dispatcher, system rules, etc.

Passengers can use the link or the passenger app to view real-time ETAs for both pickup and drop-off, share their trip status, and cancel ahead of time—helping reduce no-shows and late cancellations.

NEMT IVR Solution

The IVR (Interactive Voice Response) system allows passengers to book or cancel rides, check trip status, or speak with an live agent—using customizable prompts and keypad or voice input.