Sinead Gillett catches up with Clare Welsh of Wellman Cars. Voice+, joining the Taxi Alliance, Awards, Birthdays, Female Taxi Drivers… what don’t they talk about?
Wellman Cars pride themselves on their customer service. The many awards they have won, dedicated to this area, clearly backs up this statement. Clare shares the many benefits of Voice+ for her company. Not forgetting the seamless capabilities of understanding the Scottish accent and the fun they had testing the system out. She also shares her support of iCabbi and her experience with the broader team over the many years Wellman Cars have been a customer of iCabbi. Clare discusses the reasons as to why they joined the Taxi Alliance and the friendships she has gained throughout the taxi industry and beyond, and what steps they have taken to protect their team and company against the impact of the Covid 19 pandemic.
The Fleet Beat iCabbi series is available throughout our blog. It’s a fantastic opportunity for us to speak directly with our customers to gain insight into the hard working fleets on the roads. But, we also love catching up over a chat.
Additional Reading
Voice+ Customer Success Stories: How fleets are benefiting from advanced IVR