AI Route Optimization for Your NEMT Business

AI Route Optimization for your NEMT Business

Improve your performance metrics. Protect your contracts. Boost your bottom line.

All powered by the most advanced and adaptable all-in-one NEMT platform.

Whether you’re a transportation provider, broker, managed care organization, Move AI was built to enhance and sustain your operations with the tools you need.

Meet SLAs and improve on-time performance
Maintain strong HEDIS scores and CAHPS ratings
Support contract renewals with better transparency, trust, and reliability
Manages operational needs for diverse contracts with customized tracking for each.

REDUCE

Manual input and costs
Driver Deadhead miles
No Shows & Cancellations
Need to Reject trips

INCREASE

Revenue and Profit
Volume of trips
Driver utilization
Revenue Per Trip

IMPROVE

Patient experience and compliance
Ability to handle on-demand trips
Ability to win more contracts
Real time adjustments to trip & routes

More Trips.

Fewer Drivers.

Book a Demo

The Secret to NEMT Success

Built-In intelligence that drives better NEMT outcomes

Preparation and adaptability are no longer manual efforts. Move AI uses automation and real-time optimization—setting trips up for success before they begin and adjusting plans as conditions change throughout the day.

Watch Move AI Demo

Business Tools For Any Operation

Move AI is the only NEMT platform powered by Google Fleet Engine. Unlike other platforms that rely on custom routing algorithms, Move AI uses Google’s trusted technology to improve ETA accuracy, adapt routes in real time, and keep drivers on track—with Google Maps built directly into the driver view for easier onboarding and greater familiarity.

Pre-planning Automation

Features that automate trip building, intelligently route trips, and manage drivers—before the day begins.

100+ Customizable Settings

Every patient has different needs. Every Health Plan has specific rules.

Move AI gives you the ability to flexibly plan individual trips or grouped journeys based on complex rules, limits and requirements.

These can be set by way of:

Accounts
Sites
Attributes

Driver Assignment Rules

Set parameters relating to driver shift limits, distance, priorities, earnings and desired utilization outcomes.

Driver Scheduling

Manage driver availability by inputting and allocating shift slots and blocking time-off.

Automation Engine

No more manual planning. Move AI will save you time and money by generating your optimized routes in seconds. You set the rules and workflows—Move AI does the heavy lifting.

Automatically dispatch trips and journeys.

Enable automated alerts and notifications to help drivers work smarter, support passenger customer service and help to reduce no shows and cancellations.

Driver App with Manifest

Plan driver schedules in seconds, the night before and share them through the Driver App, so drivers receive their full manifest before the day begins.

Additional features include: driver earnings dashboard, custom display settings, multi-modal functionality support–allowing drivers to switch between different trip types—such as taxi, deliveries, or NEMT rides, and more.

Virtual Fleet Engine

What is the absolute optimum routing plan for your NEMT contract? Use the virtual fleet simulator to test thousands of mobility scenarios in a matter of seconds. No human brain can compete with that!

Wait & Return (In and Outs)

Get Better ETA’s with Move AI’s Wait & Return. This assigns locations as “in-and-out” spots, typically associated with short appointments, so the system knows drivers should remain on-site until the passenger is ready.

Connect both legs of a trip into a single journey with the same driver and passenger(s).

Real-time Reoptimization

Features that intelligently adapt to live data feeds without the need for human input
Mitigate real time distruptions like:

No-Shows & Cancellations
Trip Delays
In and Out Wait times
Edits to Bookings
On Demand Bookings
Traffic Updates – congestion, closures, weather

Passenger Passenger Tools

Features that increase rider satisfaction, support service quality, and improve contractual performance.

Track My Driver

Choose to send a live map tracking link to passengers, caregivers, or care managers via SMS or email—triggered by a broker, dispatcher, system rules, etc.

Passengers can use the link or the passenger app to view real-time ETAs for both pickup and drop-off, share their trip status, and cancel ahead of time—helping reduce no-shows and late cancellations.

NEMT IVR Solution

The IVR (Interactive Voice Response) system allows passengers to book or cancel rides, check trip status, or speak with an live agent—using customizable prompts and keypad or voice input.