Support Solutions Hub | We Commit, We Perform, We Deliver – Support Solutions Hub
Our MD; Hamza Javaid has served as a manager for over 4 years in multiple renowned companies in the United Kingdom, that’s where he supervised an offshore call centre and witnessed the pros & cons first hand. Hamza facilitated a fleet of 400+ cars to switch from Cordic to iCabbi, this included training staff, training drivers and structuring the back end.
As we are familiar with the day to day operations as well as the day to day issues our clients might face, we have discussed the possibilities and implemented the value additions there are to enhance the service provided in Pakistan which makes us confident that we can deliver a competitive, courteous and professional call answering service.
Pakistan has become a true “Outsourcing Powerhouse” with hundreds of thousands of agents providing customer support. This has been driven by low costs, access to highly educated agents, reduction in telecom rates, & the ease to information transfer online.
We are currently working with leading taxi companies in the UK.
Call Answering Agents: The most competent and reliable individuals are hired with experience in ICabbi to provide flawless service with excellent communication skills.
Credit Controllers: Managerial candidates will be hired to ensure the most courteous and convincing approach to achieve our targets with debt collection.
Driver/Complaints Agents: This is a new idea as we believe 75% of the complaints and driver issues can be dealt over the phone which assists the offices in the UK, anything out of domain will then be transferred to the UK promptly.
We believe, the business should focus more on growth and sales, this is only possible if the operational structure is stress-free and independent. Support Solutions Hub is striving to provide you with this platform. We believe the Taxi Industry has done tremendously well in recent years, with this addition it makes you cost-effective significantly, we are able to save on average 15k a year/ person.
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