Some people will always want to book a taxi using their voice. But that doesn’t mean you need to employ a large team of phone operators. iCabbi Voice offers a complete IVR package to automate your taxi booking service, along with additional features to help reduce the numbers of calls needed to be handled by phone operators.
IVR Allow passengers to book/prebook using historical info and confirm via key press commands
Voice+ Recognition Enable first time-callers and existing passengers to book brand new pickups and destinations with Voice+ AI voice commands
Automatic Back On Phone (ABOP) Passengers can cancel bookings or request an earlier pickup without having to speak with an operator
Driver to Customer or Customer to Driver Phone Connection Lets drivers and passengers connect by phone without sharing their phone numbers
No Show Approval Activates a notification to check if a passenger still wants a booking. If yes, it connects them to their driver
Fixed Location Automated Bookings Set up fixed landlines or free-phones at popular locations such as hotels or supermarkets. The IVR automates the taxi pickup, requiring only the passenger’s name.
Missed Call Text Notification Automatically send text messages to missed calls apologising and sharing the link to your Pasanger App to recapture the booking
Late Booking Call-Outs Automated call to your passenger advising them their cab is late and giving the option to cancel/confirm they still require it
Live Wallboards Displays a live overview of calls and operators
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