Kevin French

CEO, iCabbi North America

Little did I know in 1985 that my first job, a month out of college, would be the start of a journey into the for-hire industry that would last 3+ decades! I have had the pleasure of travelling the world, made lifelong friends/colleagues, and have been part of several industry milestones. This has included mega projects in Singapore with 13K+ taxis, NYC Taxi Passenger Enhancement Program (TPEP) 7K cars, and a payment project in London, England with 9K cars.

As CEO of North America, I am constantly looking for opportunities to grow and enhance our base of customers and partners. Technology and automation are critical to both the short and long-term success for the industry’s eco-system. To the outside world, the industry seems simple: “someone asks to be picked up – and you go pick them up!”. In reality, it involves a phone system/IVR, call center, dispatch system, passenger/driver apps, back-office invoicing and driver payment, cashless payments, advertising, reporting, accessibility, security, regulatory requirements, insurance minimization, and as we progress into electric vehicles a closer connection to the car. Of course, this must be operational and supported 24 hours/day x 365 days/year!

My team and I are responsible for representing and fighting for the North American needs of our customers and prospects. Although the iCabbi product line is unsurpassed in its capabilities and customizations, there are always “local” demands and requirements. In certain situations, we handle market requirements ourselves by using the powerful iCabbi Open API which is also available to our Mobile Knowledge customers. In addition, we have a diverse set of marketplace partners who both supplement and enhance our customer’s experience.

I have a lifelong ambition to never stop learning. After completing my MBA, I have continuously invested countless hours into the latest business and technology trends. While there seems to be an endless rehashing of old ideas with new names, the process always makes me evaluate things from a new perspective/set of eyes! I am a family man with two adult sons and seemingly only cheer for sports teams that wear red!

Kevin-French

Give your customers a great passenger experience by offering them multiple ways to book their taxi. Passengers will love how quick and easy it is to order, track and pay for their cab with your company.

Intelligently match your supply and demand with the world’s most reliable and powerful dispatch system.

Attract and Retain drivers with iCabbi’s stylish, feature-rich iOS and android App.

Manage your digital payments processing with our industry-first payments solution.

Streamline your back-end operational processes for effective fleet management.

Integrate with value-add third party partners using iCabbi’s open API.

Learning

Blog

Check out the latest stories from the taxi and mobility industry.

Ebooks & Guides

Download product manuals and business support guides to help you manage your fleet.

Events & Webinars

Join us at our next online or in-person get together to keep up to date with all things iCabbi.

iCabbi TV

Watch interviews, event highlights and product demos.

Support

Support Centre

Get direct access to iCabbi’s 24/7 technical support hub.

System Status

View live system reports for the iCabbi platform.

Product Updates

Check out our latest releases on the iCabbi platform.

Why iCabbi?

Find out why iCabbi has a 98% customer retention rate.

Customer Transformation

Meet taxi fleets from around the world and learn about their success with iCabbi.

About Us

Learn about iCabbi, past, present and future.

Team

Meet the team driving the future of iCabbi and the taxi industry.

Structure

Find out about iCabbi's parent Mobilize, and meet the companies that make up the iCabbi ecosystem.

Taxi Alliance

Find out about our innovative joint venture with Irish & UK customers.

Partners

Browse iCabbi's trusted partners, hand-selected to deliver additional value to your fleet.

Work with Us

Got SPARK? Check out our open roles and come work with us.

t
t