Introducing On-Demand Wheelchair Accessible Transportation Service
A coordinated wheelchair accessible vehicle (WAV) for-hire transportation service for your city and county
Our Goal Is…
Faster, easier access to WAVs for customers.
Providers keep their:
Accessibility Spotlight
iCabbi has WAV and accessible mobility initiatives in New York City, and also in Winnipeg in partnership with the City and local taxi companies.
These services demonstrate how iCabbi’s platform can connect multiple stakeholders, support accessible ride demand, and help public agencies and transportation providers deliver more reliable mobility options for people who need them most.
What is an On-Demand Wheelchair Accessible Transportation Service?
On-Demand Wheelchair Accessible Transportation Services makes wheelchair-accessible rides easier to find and book. Customers can request available Wheelchair Accessible Vehicles by phone, app, website, or connected partner systems, with access to pickup estimates, provider details, and real-time trip updates.
Rather than replacing existing service systems, the On-Demand Wheelchair Accessible Transportation Service connects participating fleets, agencies, transportation companies, and drivers through one network. This makes more eligible WAVs visible to customers, reduces division, and creates a simpler, more connected accessible transport experience.
How Does The On-Demand Wheelchair Accessible Transportation Service Work?
Customers can request a wheelchair accessible vehicle through the WAV service call center, website, mobile app, or a connected partner system. This gives customers multiple ways to access the service, whether they prefer to speak with a person, book online, use a mobile device, or request a ride through another participating transportation platform.
Once a request is made, WAV service searches across participating providers to identify available or soon-to-clear wheelchair accessible vehicles. The system presents comparable ride options, including estimated pickup time, provider information, and fare or rate details where available, helping customers make an informed choice before confirming their trip.
After the customer selects a ride, the on demand WAV service routes the trip request to the appropriate fleet, RDA, or TNC system for fulfillment. The driver receives the trip through their existing service workflow, while the customer receives updates such as confirmation, estimated arrival time, vehicle status, and trip progress. This connected approach helps make accessible rides easier to find, easier to compare, and easier to complete.
Stakeholders
Your City and County
Program sponsors and oversight partners, responsible for ensuring the service supports accessibility, equity, compliance, and regional transportation goals.
Customers with Wheelchairs
The primary users of the service, benefiting from easier access to available WAVs, clearer ride options, real-time updates, and more reliable on-demand transportation.
Fleets / RDAs
Participating service providers that connect their eligible WAV supply into the On-Demand Wheelchair Accessible Transportation Service while maintaining their existing systems, rates, and operations.
Drivers
The front-line service providers who fulfill WAV trips, support customer experience, and help make the network responsive and dependable.
TNCs
Transportation partners that can connect into the federated network, expanding customer access points and increasing WAV visibility across more booking channels.
Why should Fleets Participate?
More visibility. More demand. Same operating independence.
The On-Demand Wheelchair Accessible Transportation Service is designed as a federated service solution. That means participating fleets can make eligible WAVs discoverable to the network while continuing to manage dispatch, drivers, pricing, payment, and customer operations through their existing systems. The service is not intended to replace the fleet’s business model. It adds a new source of WAV demand and improves regional visibility of available vehicles.
More Trip Opportunities
No Custom Tech. Non-proprietary APIs & integrations
No Service Fees
Better Vehicle Utilization
Seamless Driver Experience
Simpler Customer Experience
Shorter Customer Wait Times
Service your Own WAV Customers
Built on Open Standards
The On-Demand Wheelchair Accessible Transportation Service uses open standards so new fleets, demand partners, trip planners, and public agencies can connect over time.
This service is designed to reduce repetitive integrations and make accessible mobility easier to expand. Open standards allow WAV availability and trip request functionality to connect with future partners such as trip planners, transit agencies, airports, venues, hotels, and community mobility programs.
Open standards enable transport systems to connect, communicate and grow. Supporting standards such as GOFS makes it easier to share real-time demand-responsive transport data across journey planning platforms — improving interoperability, discoverability and the passenger experience.
Source: https://gofs.org/Â
Participate Today
The On-Demand Wheelchair Accessible Transportation Service will be strongest when providers help shape how it works in the real world. Early participation gives fleets the opportunity to validate integration requirements, refine operational workflows, and help ensure the service supports both customers and providers.
- Influence practical operating workflows before launch
- Help shape regional open standards for the On-Demand WAV service
- Increase visibility to accessible trip demand
- Demonstrate leadership in equitable mobility
- Prepare teams before public launch
- Contribute to a more reliable, connected WAV network