Sinead Gillet, iCabbi’s Chief Marketing Officer, sits down with Roman Gomon of Yellow Cab Edmonton located in Northern Canada. One of the first iCabbi users within their market, Roman shares his iCabbi’s claim to fame whereby his iCabbi onboarding and the birth of his youngest son have the same birth date!! Now, that’s a date to remember!
Customer Service is a priority for Yellow Cab Edmonton. During this interview, Roman explains how his customer experience has changed exponentially since implementing the iCabbi dispatch system. He also believes that iCabbi’s products have attributed to how his company has gained so much success within the market. Communications, drivers incomes, and many other areas improved greatly for his company over the past five years. He also discusses the company’s transition from absolutely no automation, to now marking approx. 75% automated dispatch trips.
The Fleet Beat iCabbi series is available throughout our blog. It’s a fantastic opportunity for us to speak directly with our customers to gain insight into the hard working fleets on the roads. But, we also love catching up over a chat. If you’re a customer who would like to participate in Fleet Beat we would love to hear from you! Please contact marketing@iCabbi.com.
Not a customer and want to hear more about how iCabbi can help your taxi business? Talk to us today.
Give your customers a great passenger experience by offering them multiple ways to book their taxi. Passengers will love how quick and easy it is to order, track, and pay for their cab with your company.