Everything has changed for Kyle Summers.
Back in 2014, Alexandria Yellow Cab was under massive pressure from the Ridehailers and he was running out of hope. Back then, the majority of his customers called for a cab. As a result, his taxi business maintained a noisy call centre that needed a lot of call agents and a lot of money to run. Waiting for the phone to be answered, drivers to arrive, or his hardware heavy technology Partner to give him something that would help him become more competitive. Over time, more and more of his customers were off tapping on Uber’s magic Red Button. No wonder his drivers were pissed off. In his world, the “t’ in Taxi stood for Tension.
Kyle Summers Isn’t One for Sitting on His Hands
Kyle discovered iCabbi online in 2014. He took our “we are not ready” as an invitation to come to iCabbi’s headquarters with his business partner Spencer Kimball, to make their case. With iCabbi onboard, he finally had a platform that he could use to optimise and automate his taxi business. In return, his call centre, back office, driver and passenger operations ran much better. By better, a 700k drop in operating costs, higher ratings from happier customers, less kerb waiting time, dead mileage, and way more medical and corporate contracts to keep drivers busy. Better also meant bigger. Consolidation saw Alexandria Yellow become part of the Old Dominion Transportation Group. Delighted with the outcome, Kyle shared what he did with his friends, who then told their friends, and in time our presence in North America grew. The first iCabbi influencer was established. Way before instagram made that uncool! For a time, he was also a reseller and later ran our North American operations. He has now returned to the fleet side and now manages operations for the 9 fleets in ODTG.
The iCabbi Missionary
To me though Kyle is an “iCabbi Missionary”. He epitomises the idea of a great Customer Advocate. He is out there spreading the word of what is possible and he is happy to share his own Analog to Digital Taxi Transformation story. You will find him in his iCabbi Facebook User Group offering advice and insights to new users as his alter ego Pyle Autumn! He also regularly appears on iCabbi demos informing fleets on what he has done to his business processes with our APIs and his favourite tool Integromat.
He feels in control now so it’s all about growth from here. In this Fleet Beat he talks to me about how his business is progressing, and that he is back to moving forward with hope. People are back using taxis again on his patch, and for those that still want to call in, well his iCabbi Voice+ Bot will look after those conversations.
If you’re a customer who would like to participate in Fleet Beat, we would love to hear from you! Please contact marketing@iCabbi.com.
Not a customer and want to hear more about how iCabbi can help your taxi business? Talk to us today.