Smarter scheduling, improved SLA performance

Scheduling mistakes in NEMT impact both revenue and reputation. When errors occur during trip planning or driver assignment, dispatch teams must adjust or reassign trips, which slows operations. Drivers may arrive without the correct equipment or approvals, leading to service issues, cancellations, and lower on-time performance. These breakdowns often result in member complaints and rejected trip claims.

In this episode of Solved, Hannah Greene, Product Manager at Move AI, explains how Move AI helps NEMT businesses assign trips more accurately.

Using advanced matching logic powered by more than 200 configurable parameters, Move AI evaluates contract rules, driver shifts, vehicle types, member preferences, and other requirements to match each trip with the right driver, vehicle, and service level. These rules can be applied at the site or account level.

Operators can also adjust settings to reflect their contracts and business model. Once configured, Move AI automatically applies these rules during trip assignment, helping transportation providers meet the SLA requirements of different brokers.

The result is fewer mismatches, fewer reassignments, stronger on-time performance, and higher trip completion rates.

Check other episodes for more tips on how Move AI helps solve everyday NEMT challenges.