Managing on-demand trip requests is a growing challenge for NEMT operators. When requests come in, dispatchers must check which drivers are available, review existing routes, and adjust manifests without disrupting other trips. Handling this without route optimization software can add pressure on dispatch teams and lead to longer wait times for members.

In this episode of Solved, Hannah Greene, Product Manager at Move AI, explains how Move AI’s route optimization platform helps NEMT operators manage on-demand trips more efficiently.

Move AI’s Auto-Add Bookings feature automatically reviews active trips, driver locations, and routing options. The system then assigns the most suitable driver for the request, even if that driver is already on the road.

This automation reduces manual work for dispatchers and helps members receive transportation sooner.

Check other episodes for more tips on how Move AI helps solve everyday NEMT challenges.